Frequently Asked Questions

What is included?

• Hotel accommodations including all taxes and fees

• Use of all the facilities at the two resorts

• The warm and welcoming services of your 360° staff

• Horseback riding and a snorkel catamaran adventure

• Thermal hot springs, mud baths and natural sauna

• Transportation from Liberia International Airport to the Borinquen Mountain Resort and Spa in Rincón de la Vieja

• Transportation from Rincón de la Vieja to Tamarindo Beach

• Transportation from the Tamarindo Diria Beach Resort to Liberia International Airport

• Planned evening activities for children and teenagers

• Meals: Daily breakfasts and five dinners

• Memories of a lifetime!

What is not included?

• Daily lunch, two "Parents' Night Out" dinners, and two kids and teens dinners

• Optional activities such as surf lessons, ATV tour, river tubing, zip lining, spa treatments and other activities to be made available to our guests. Click here for a description of the activities and pricing in Rincón de la Vieja and Tamarindo. Click here for a description of spa treatments in Rincón de la Vieja and Tamarindo.

• Alcoholic beverages (juice and soft drinks are included with 360° Family Tour group meals)

• Private baby sitting (can be arranged for an additional fee)

• Airfare to and from Liberia or San Jose, Costa Rica

• A $26 exit tax per person payable at the Costa Rica airport

Are passports required? What do I need to enter and exit Costa Rica?

Yes, a passport is required. U.S. and Canadian residents do not need a visa for entrance into Costa Rica.  Please consult your local embassy or consulate for the most up-to-date visa requirements.

When will I receive more detailed information about our 360° Family Tour?

After you reserve your 360° Family Tour, you will receive a welcome package which includes a daily itinerary, detailed information about arrival and departure, a packing list, and an optional travel protection plan.

What vaccinations do you recommend?

We follow the guidelines set forth by the Center for Disease Control. The most up to date information can be viewed at www.cdc.gov.  We recommend consulting your local physician.

How does my family get to our 360° Family Tour? How do we get to the airport at the trip's end?

In your welcome package, you will be given time parameters to arrive at Liberia International Airport. Your family will be greeted upon arrival and then transported to the Borinquen Mountain Resort and Spa. At the trip's end, your family will be transported back to the Liberia International Airport.

We offer transportation to and from San Jose, Costa Rica International Airport as well for an additional fee.

Can I extend my stay?

Absolutely! We will do our best to help accommodate requests for additional nights before or after the trip departure at the hotels where we stay.

Do you recommend travel insurance?

Yes. Information about the optional trip cancellation and interruption insurance will be forwarded to you upon enrollment.

 
What is the minimum age for travelers?

We would recommend all travelers be at least 4 years old. Good health and the ability to navigate uneven terrain is extremely important.

Can I participate in all of the activities?

This is a personal choice although certain activities including horseback riding, ATV riding and zip lining have age, height, and weight restrictions.

What is the food like?

Costa Rican food is excellent! Traditional North American food will be available as well as "comida tipica," the native Costa Rican cuisine featuring lots of fresh fruits, vegetables, fish, seafood, chicken and meats.

Can you accommodate special diets?

Absolutely! We can accommodate vegetarian, vegan, kosher style and other special dietary requests.

What is the bedding configuration in a hotel room?

Configurations vary in each hotel.  Usually rooms can accommodate up to four people in two double beds. On very rare occasion, a king or queen bed is available with a roll away. We will do our best to accommodate requests for adjacent rooms. There are no adjoining rooms.

What is time line for payment/cancellation policy?

All reservations require a $100 deposit per person and can be paid via check, money order, or credit card. Deposits and all payments are non-refundable. The trip balance is due 90 days prior to departure. All cancellations must be made in writing. Optional trip cancellation insurance is available.

How do I make my reservation?

To enroll please print legibly on the application (click here for application) and either fax it to (954) 888-9781, scan and e-mail it to reservations@360familytours.com, or mail it to: 360° Family Tours, 1725 Main Street Suite 215, Weston, Florida 33326.

You can always call us at 800.767.0227 or e-mail us at reservations@360familytours.com. 

Did we miss something?

Call us at 800.767.0227 or e-mail us at info@360familytours.com.